22 October 2018

Dispute Resolution Service

Finding yourself in the middle of a difficult dispute can seem like a printer's or packager's worst nightmare – which is why BPIF Specialist Services offers both members a comprehensive Dispute Resolution service. Our print and packaging specialists have extensive experience in providing a range of support, depending on the circumstances of the dispute. These include short reviews and reports, single party assessments, single joint expert reports, expert witness reports and facilitation. The BPIF also offers mediation if necessary. Disputes and disagreements can often interrupt and jeopardise the flow of your business.

Benefits
– Offers an independent and reputable service
– Aims to avoid costly legal proceedings
– Provides experienced experts familiar with all printing production processes
– Offers a choice of types and levels of service to suit the dispute
– Aims to settle disputes quickly and cost effectively
– A complete range of services
– Short reviews and reports - providing an expert view to enable a printer or packager, print buyer or supplier, to verify
– Single party assessments - offering a full assessment of the dispute, which may include onsite inspection of products
– Single joint party expert reports - enables a joint agreement between the parties to avoid court action
– Expert witness reports - intended for use in a court action
– Facilitation - involving setting up a meeting on neutral territory to enable the parties to discuss possible resolutions
– Mediation services are also available

Case Example
A customer refused to pay for work done by a printer after agreeing the first batch. The printer went ahead and produced the work, incurring the production costs. However, when it came to invoicing the client, the customer claimed that the work had not been completed to the requested specification.

The BPIF were able to provide an independent authoritative report that was used to highlight that the product was fit for use, and therefore the client was to pay for the work carried out.

If you require any support with a dispute contact [email protected] or 01924 203335.